FIFA 12 SCAM

[hinn888]

Removing your card is easier now, go on xbox.com and something a long the lines of account settings, they changed it a few months back, maybe becuase they realised the way before was just dman stupid.

I rang Microsoft support on Monday and they have to freeze my account to investigate further, so right now, im just on the 3DS.

I have to wait up to 30 days for them to send an "unfreeze code" to a different e-mail address. I gave them more details, like what time and date it happened so hopefully it wont be too long.

I just want to play Soul Calibur

[Hendo]

So was that you playing FIFA 12 on your gamercard (in your sig) or the hacker/buyer?

[hinn888]

Thats the hacker, never played FIFA 12 before.

Good thing achievements are dated, my friend saw 'me' online playing FIFA 12, he knows i dont have it but he didnt suspect anything

[hinn888]

I'd never link my card, plus buying it pre-paid is cheaper.

Not too bothered with FIFA 12 on my gamercard, i would be if i was a completionist.

[retroed]

God help TopGunKnacker if he gets hacked.

[hinn888]

He'll be fine, it would be done in a week.

[retroed]

Your Security is Important to Me

Since today is Safer Internet Day, I thought it’d be a good opportunity to share a few things that have been on my mind these last several months. Here at Microsoft we view this day through many lenses from online safety to privacy to account and data security and more, and we take your security and online safety very seriously.

As all of us know, account hijacking across the Internet continues to grow. It’s a thriving – albeit illegal – industry affecting online services the globe over. Last year, there was a surge of personal information being compromised and sold, and this undoubtedly has had an impact on all of us. While we here at Xbox have no evidence of a security breach in the Xbox LIVE service, that is of little comfort to our members whose accounts have been compromised by malicious and illegal attacks.

It’s in this vein I’m reminded how important it is to listen to you, our members – to really listen, to really hear and to really do something with what you say. I can assure you we are listening and continue to take aggressive steps to help protect you against ever-changing threats. We also care deeply about how this ongoing issue affects your experience with Xbox LIVE and your trust in us.

Security is an ongoing battle. No matter how well we work to improve security – and we are working every day to bring new forms of protection to Xbox LIVE – our work will never end. With every measure we put in place, ill-intentioned people will create new ways to attack online services.

That’s why I believe it’s more important than ever that our members are armed with information and security tools to actively partner with us in this War On Fraud. We have a dedicated web page at http://xbox.com/security detailing all the steps you can take today to help protect your account.

What you’ll see here is the most common sources of attack continue to involve:

· social engineering to gather information about the user to guess the password;

· phishing, whereby the user types the account password into an illegitimate website that is pretending to be something else;

· malicious software on the computer that has captured the password; or

· using the same password from another online service that has been breached.

I share these realities in hope that our members will work with us to reduce the ease of access for hackers. Personal account security starts with setting strong passwords and routinely changing them, using a valid email and a unique password for each online service, adding a phone number, alternate email address, and a unique and private security question via the Windows LIVE ID Account Management site, and reducing the amount of personal information shared online or through social networks. More and more, being mindful of where you login to online services, even when not using Xbox LIVE, and using single-use codes, provides added protection, especially when you’re signing in from a PC that isn’t your own. Working together we can prevail over the criminals.

I realize it may fall flat when we don’t share specific details of our security architecture. However, some of the security measures we have in place to help protect our members include password-attempt throttling, CAPTCHA (an industry-standard anti-scripting measure designed so that an actual human needs to answer the challenge), strong proofs (trusted PC, pin sent to cell phone, secondary e-mail and security questions), and account lockout for multiple failed attempts and compromised accounts, which we investigate and recover to the rightful owner.

Getting ahead of potential threats of harm is an important area of focus. At a broader level, Microsoft continues to investigate cyber-criminals and bot nets, and help shut them down. And although this is an industry-wide challenge, we are an industry-leading company that believes in our responsibility to actively address online fraud and identity theft. As part of this commitment, we continue to put in place security features and process improvements to help secure Xbox LIVE.

Recovering compromised accounts – in a timely manner – is also a priority and an area where we’ve made, and will continue to make, improvements. We have invested more resources in our account recovery process and as a result, for most new fraud cases we are now able to investigate and return accounts within three days. For users who have added strong proofs to their accounts, this may be as fast as 24 hours. We still have a few cases that are taking longer to fully recover and some refunds are still being processed, but we’re making great strides. We hope our customers are experiencing the improvements firsthand.

We do not take lightly the frustrations we’ve heard from our loyal Xbox LIVE members and remain committed to addressing and persistently resolving our customers’ individual and collective concerns. For now, if you have a problem we haven’t yet resolved, please email me. Also tune into Major Nelson’s podcast this week to hear more about our work in the war on fraud.

With my sincere commitment to listen and take action,

Alex Garden

Email: Alex dot Garden at Microsoft dot com

General Manager, Xbox LIVE

[DANGERMAN]

that's what makes it so suspicious to me though, not Lakitu levels of paranoia or anything* but enough people changed their passwords after the psn hack, even working on the assumption that their usernames will be the same across services+. Phishing emails have got a hell of a lot 'better' these last few years, but this group is the most internet savvy going. You can't really guess passwords via social engineering, it's not a movie ffs. Malicious software... well it relies on it not being spotted by anti-virus', and then if it did work why not just access their paypal directly?

I think there's something MS aren't seeing. + this is where I my 'I've just watched The Girl Who Played With Fire' theories think it is, there's a lot of convergence within microsofts network

*

[Jimboxy]

Just because you're paranoid..

I tried to cancel my card last night, but because I bought my Live sub with it last year (it was cheaper that way) I can't cancel it until the sub runs out.

[illdog]

Just because you're paranoid..

I tried to cancel my card last night, but because I bought my Live sub with it last year (it was cheaper that way) I can't cancel it until the sub runs out.

Me too.

[Hendo]

Your Security is Important to Me

Blah blah blah

With my sincere commitment to listen and take action,

Alex Garden

Email: Alex dot Garden at Microsoft dot com

General Manager, Xbox LIVE

That's a whole load of nothing right there.

There's nothing that helps people protect their accounts and if that video on the previous page is to be believed, none of it will help anyhow.

The very least security they can give is to let you put your card details in, buy your shit and then let you take all the details right off again.

[hinn888]

What they should do is have it passcoded (The one where you press a sequence of buttons, no characters) when you want to buy something, they already added an option to type in a passcode everytime you sign in.

[hinn888]

Well got my account back today! So not too bad, 4 days, they reseted my Hotmail password without telling me & i went in a panic thinking i've been hacked again

But i got my 1800 M$P back, 1 month of gold and 35G on FIFA 12, s'alright i suppose.

I HAD to re download my gamertag, which i thought it would take ages, coz normally the more achievements you have the bigger the file but its only 40KB which was a bit strange but i guess it helps whenever i need to recover my tag?

During that time i did try Resistance 3 on this thing called a PS3..

[hinn888]

Its getting ridiculous

It feels like theyre not doing anything because they make so much money out of ultimate team.

I feel like i lost some trust, i hate having points ready now, i keep checking on it now and then to make sure theyre still there

[Sly Reflex]

Did you have a card attached to the account, or was it just point cards?

[DANGERMAN]

I just want to say that Fifa 12 is an excellent game, please don't let what's happened sour your opinions on it

I'm sure microsoft are taking this very seriously, but it really doesn't come across like that

[Hendo]

Not sure if I've had the FIFA 12 scam yet but I certainly have had some cunt log into my account and download 4 Games on Demand games coming to 85 quid.

There's a block on buying stuff on my account, need to ring them back today with the console codes and stuff and then they can start investigating.

Sadly, I saw this coming and should've acted sooner to get my card taken off - purely because so many people are getting done over by this. I don't think MS can continue saying they haven't been hacked for much longer, there's obviously a big flaw going on.

The biggest thing they need to do is just to let you take your card off easily. In iTunes, you go to your account details and just press the "none" button by the credit card type and the credit card info is all gone. I'm sure at this point Apple are more profitable than MS so I don't think the argument that people will spend less if they can remove it really works.

[hinn888]

The biggest thing they need to do is just to let you take your card off easily

It is a lot easier than it used to be.

xbox.com > My account > Manage payment options.

You'll definately get your money back, if M$ won't do it, your bank should! Never know you might get to keep the games too.

[spatular]

It is a lot easier than it used to be.

xbox.com > My account > Manage payment options.

sure i tried that and it wouldn't let me? (although the option was there) maybe because i have at some point paid for a live sub with a credit card, so it's still a bit silly. my card on there is expired now anyway.

[Hendo]

Yeah, if that's the card you use to pay for your sub then you can't take it off. You have to ring them, get your sub cancelled, they send you a new sub code to put in, then remove your card. They could also do with adding in the option of setting a different password when buying anything.