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[NDS] Kirby Mass Attack - £9.99


retroed
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  • 1 month later...

Just opened up my copy for the first time to discover there is no game card inside. It wasn't sealed when it arrived, I guess i was foolish not to check it at the time but it just went on the shelf with the backlog like so many other games do. Bastards.

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Emailed The Games Collection telling them that my copy arrived unsealed and contained no game card, got this response today:

From: cserv@thegamecollection.net
Subject: Customer Service - Ticket 5****
To: illdog64@hotmail.com
Date: Thu, 20 Feb 2014 03:33:13 -0800
»»»»

Dear illdog,

We are writing with an update to ticket no: 5****

Please accept our apologies for this. We have checked our stock and confirm that this is officially sealed by Nintendo. We will today arrange for a replacement to be sent out. This will be with Royal Mail First Class.

We hope this response meets with your approval - our aim is to provide the best customer service experience possible. If you are not completely satisfied, please let us know so we can put things right.

Kind Regards,

John


TheGameCollection.net Customer Service Team

How fucking aces is that? Tell a friend, tell a foe, tell everybody you know.

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